Respect

Kindness, consideration and inclusivity for all

Asking the questions you need to help you think

Listening to your needs

Honesty

I’ll say what I see

I’ll tell you what you need to hear

Clarity

Clear, simple Plain English in all my speaking, writing and training

Consistency and reliability

I’ll do what I say I’ll do

You’ll always speak with, meet with and work with me – no substitutes

Development mindset

My first duty is to be a learner – I’ll never stop learning myself

I develop, support and help others become the best they can be

I look forward to working with you.

I’ve trained new, developing and experienced trainers and leaders in many fields and organisations in the UK and beyond.

Learners include

Airline engineers, flight and cabin crew
Airport security personnel
Airworthiness analysts
Customer support advisors
Finance and pensions SMEs
Immigration officers
Intelligence analysts
Learning and development officers
Public service, private and charity sector trainers, team leaders and managers
Teachers and parent liaison specialists

Clients include

Civil Aviation Authority
Training And Instructional Techniques Facilitation Skills

European Aviation Safety Agency, Cologne
Training And Instructional Techniques

Department of Civil Aviation, Brunei
Training And Instructional Techniques

The Pensions Regulator
Train the Trainer
Coaching & Feedback Skills

The Home Office UK Border Agency
Train the Trainer
Induction
Presentation Skills

Autism Unlimited
Powerful Presentations
Trainer Essentials

Financial Ombudsman Service
Leadership and Management Development programme

G4S
Leadership Essentials

Sussex Past
Leadership Essentials

University of Sussex
Practical Public Speaking

University of Chichester
Pitching and Presentation skills for business

Pallant House Gallery
Confident Public Speaking

Jean Edwards Consulting
Confident Public Speaking

The Student Room
Confident Public Speaking

Real Life Options
Confident Public Speaking, Persuading & Influencing

Pinnacle People
Employability skills

Philippa Hammond

Learning, Development and Performance Consultant, Trainer & Facilitator

• Deal with nerves and build confidence
• Feel, look and sound your polished best
• Enhance your business, social and professional life
• Build your professional brand
• Improve your personal impact at meetings, conferences and networking events
• Deliver brilliant presentations
• Create a confident and credible lasting first impression
• Capture and keep your audience’s attention
• Get your message across
• Land a brilliant lasting message about you and what you do
• Win your next contract
• Secure your next role or promotion
• Deliver training that causes real performance and business change
• Make a great impression to the press and public
• Develop your team
• Improve internal communications
• Inspire your people
• Improve the way the company is perceived by the outside world

Confident Public Speaking and Presentation Skills training and coaching in Brighton, Sussex and beyond, with Philippa Hammond

Need your teams to speak about your business – but you know they lack the confidence and skills they need to deliver a great message about you and what you do?

Scared of public speaking – but you know you have to do it, if you’re going to win those great opportunities?

Ready to build confidence, enhance personal and professional image and get that memorable message across with style?

Welcome to Speaking Well In Public

Confident public speaking and presentation skills corporate development programmes

Private 1-1 personal development programmes

With Philippa Hammond

Whether you need to speak for leadership, training and business, performance and social occasions, education, employability or as a great new life skill, I can help.

The ancient Greeks knew a thing or two about public speaking. They recognised that an audience needs to like, trust and understand you before they’ll start listening to you.

And they knew about ‘glossophobia, or ‘tongue terror’ – the fear of public speaking.

Me too. I’m standing on stage about three quarters of the way through the first ever performance of my first solo show. And then something terrifying happens. A voice in my head starts saying ‘You can’t do this. You don’t know your lines. They don’t like you.’ I freeze, my mind goes blank – and I walk off stage.

That could have been it for me as an actor. But the next night I went on – and I did it. And the audience came back. And the next year we took the show to Edinburgh, to four star reviews.

I beat the fear – and so can your people.

Now I combine my pro actor / voice artist skills with my corporate learning and development consultancy experience in my Confident Public Speaking and Train the Trainer events.

I’ll share the secrets speakers, actors and trainers have used for centuries to deal with nerves and develop confidence, feel, look and sound better, and craft and deliver a great message about your business to any audience.

Simple, straightforward – anyone can learn, with Speaking Well In Public.

Contact

Philippa Hammond
Learning, Development and Performance Consultant, Trainer and Facilitator

Training for leadership, training and business, for education, employability, performance, work and life

My article for CIPD People Management Magazine

” ‘You’re great at football! Next match, you can drive team bus! …’

… said no manager, ever. Because what could possibly go wrong there?

Subject matter experts are the jewels in any organisation. The smaller employer can find them a huge asset in building their business capability. As the permanent dedicated training unit may now be an out-of-budget luxury, the in-house SME can offer the ideal solution to the need to develop your people.

But simply handing the training task over to them without building their training skillset first is setting them up to fail. Being great at their job doesn’t automatically mean they’ll be great at training others. So many SME trainers fall into their training role with little training and support and it’s a case of sink or swim.

The solution? Train your aspiring and new SME trainers to train.

How to do that? Whether you choose in-person or online training, outsourced, in-house or self-directed learning from the wealth of expertise out there – however you choose to achieve it, here’s your insider’s guide to transforming them into confident effective new trainers.

They and their managers will need to understand:

The whole point of training – to provide the knowledge, skills and mindsets that audiences need, to cause that permanent change in behaviour with real workplace results.

Why and how adults learn – the principles of 70:2:10 and a brain-friendly ‘sticky’ learning approach.

Why organisations train – the drivers, and what gets in the way.

How to develop their professional brand as a partner to the business rather than just an obedient order taker. They’ll need new access and acceptance as colleagues who’ll be holding a mirror up to the business, asking some searching questions it may not be used to hearing.

They’ll need a robust practical framework as a guide to those first steps in training. The ADDIE training cycle is the ideal structure:

Analyse

Beginning with the end in mind, starting with the desired end results and working to achieve those.

Identifying the key stakeholders – what are their values, goals and needs, their concerns and worries, what’s keeping them up at night?

Identifying the audience, the heart of any training intervention – who are they, where are they now, where do they need to be?

Do they need to …

Do new? Compliance, products?
Do different? Priorities, goals?
Do better? Reduce complaints, improve standards?

What new behaviour is wanted?

Design

Here’s where the aim and what the audience will be able to do as a result of this training are identified. The high-level vision, it sets out what to cover and how, to get that client sign-off and the green light to start creating the content to achieve those goals. Creates all around confidence, gets agreement and prevents wasting time and money if the design isn’t quite there yet.

Develop

This is the creative phase and has its own stages. First throwing all those ideas about – what could we do, might we do?

Then when that’s all out, what should we do, will we do? What does this group of people need to hear from us right now to achieve those aims and objectives? Lock down what’s essential, add in what’s useful and have what’s nice in reserve if time.

Then chunking essential content around, seeing what works where, discarding maybe. Doesn’t matter if this bit’s a mess, just get that rough picture laid out and moved and moved about till it flows.

Then the refining, polishing and adding value, with activities and interactions to keep them engaged.

And finally the PowerPoint. Presentations are to be said not read. If there’s one thing I’d like SMS to grasp it’s that training isn’t standing up in front of the script on the slide and reading it out. The PowerPoint is the last thing to be created as an illustration and support to the spoken words.

Here they’ll need support with the fluidity of this stage as they journey towards the finished product.

Implement

They’ll need a brilliant toolkit of delivery skills, including public speaking, facilitation, questions, difficult situations and challenging people. So many key skills they can learn and develop with line manager support.

They must get to grips with nerves. Being great at the role seldom means they’ll be naturally confident and charismatic in front of an audience, and that too is a skill they can learn.

Evaluate

Evaluation can be the poor relation of the training process and too often stops at reactions and happy sheets, if it even gets that far. The trainer needs to be able to assess learning, observe and measure behaviour change and investigate and prove results.

That incisive new questioning approach comes in again, here. Was the training value for money? Did it deliver the results? Did it do what it said on the tin? Which brings us right back to where we started – beginning with the end in mind and a clear sense of what results the business wants.

Through the whole process they’ll need support from line management, who may need to be learning new skills themselves around managing new SME trainers.

The outcomes?

The business will be confident their teams are developing their knowledge, skills and mindsets with the people best placed to achieve that – SMEs who do the job at the highest level.

It’ll also become more confident with being asked to reflect and be open around what may not be going so well, and what’s needed to put that right.

Learners respect their trainers because they know they have boots on the ground and are doing the job expertly themselves.

New trainers feel valued and appreciated, knowing their skills and potential have been recognised and boosted.

Your subject matter experts are already one of your greatest assets. Support and develop them as they learn and apply trainer skills, and you’ve secured a brilliant new asset for your business at no extra payroll cost. Because they’re already with you.”

Philippa Hammond
Learning and development consultant, trainer & facilitator

“Nerves are the number one public speaking worry.

Speaking well in public is a leadership essential and a key skill for promoting your brand, business and career.

Pitching to clients, team briefings and speeches are a daily reality for many professionals, yet so many find nerves a challenge.

Angelina Jolie and Harrison Ford have confessed their fear of public speaking, so if you’re a nervous speaker, you’re not alone.

No one’s born with the ability to speak well and you can learn practical skills to control those nerves and deliver a memorable message.

Realising that the feelings we label ‘nerves’ and ‘excitement’ are the same thing, and that you can change your perception, are the first steps in dealing with nerves.

Your audience wants to hear what you have to say, so if you can answer their ‘what’s in it for me?’ question in plain English, you’ll capture and keep their attention.

Using note cards with keywords will help you look better than if you try to memorise, improvise or read aloud word for word.

Rehearse out loud and on your feet, so it all feels familiar, then get in early and practise to get the feel and sound of the room.

At social events, stick to water until your speech is over. You may think you’ll speak better after a drink, but that’s an illusion.

When the moment arrives, stand up comfortably straight, relax your shoulders and connect with friendly eye contact and a smile.

Breathing slowly and deeply from your diaphragm helps you feel calmer and sound better as you say your first few well-practised words.

Yes your heart will still be racing. It’s pumping the energy you need to power your speech and you’ll feel better once you get going.

Enjoy speaking well in public.”

Philippa Hammond
Learning, development and performance consultant, trainer & facilitator

Brighton & Hove News